OUR COVID-19 RESPONSE

Coronaviruses are a group of viruses that cause illnesses such as the common cold, to more severe conditions such as pneumonia, Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory syndrome (SARS). The COVID-19 strain of coronavirus is new and not previously known.

The main symptoms of this COVID-19 include:

• respiratory symptoms (like those you have with a cold)
• fever (high temperature)
• cough
• shortness of breath
• ·breathing difficulties 

COVID-19 spreads when an infected person coughs small droplets - packed with the virus - into the air. These can be breathed in, or cause an infection if you touch a surface they have landed on then your eyes, nose or mouth. People will be most infectious when they have symptoms, but there have been suggestions some can spread the virus even before they are sick.

Our Advice To You 

Should you or any of your guests have a high temperature and/or a new continuous cough please do not visit our properties and look to contact your travel insurance/ speak to us to discuss a re-booking at a later date. By isolating yourself at this point, you will stop the spreading of the virus to others.

On a more general note, if you feel your symptoms are getting worse at home or you cannot cope with them and / or your symptoms do not get better after 7 days of isolation, please call 111 to discuss your options further.

How You Can Help Yourself and Others

• wash your hands with soap and water often – do this for at least 20 seconds
• always wash your hands when you get home or into work
• use hand sanitiser gel if soap and water are not available
• cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
• put used tissues down the toilet and immediately wash your hands afterwards
• try to avoid close contact with people who are unwell
• do not touch your eyes, nose or mouth if your hands are not clean

What if we experience another national lock down in the UK and it affects my booking?

We are happy to reschedule your booking to a later date so to not lose your money or we will look to refund, where stays are within the two months ahead of the current date.

What happens if you or a member of your group start to show symptoms of the virus at our property? 

If the member of your group is showing symptoms prior to your stay, we ask that they remain at home and follow government advice. If said person is within your household, the rest of your household will need to remain at home and take a test.  If the member of your group is within a different household, you are still welcome to the property so long as you test negative

If you show symptoms during your stay, please inform us immediately and leave to return home. You will be reimbursed for any days lost due to leaving. 

We will then proceed to Fog the property, this machine will sanitise the air and all surfaces after your departure, ensuring our housekeeping team can thereafter enter the premises to deep clean the cottage 

OUR PREVENTATIVE MEASURES IN PLACE

No members of our team have any symptoms at all, however, we are implementing as many measures as possible to put yourselves at ease as well as protecting our own staff

• Owners, Manager and the Housekeeping team have undergone a training course that details the prevention of catching and spreading the virus. 

• We bleach all hard surfaces including light switches, door handles etc, with a substance that will contain a high percentage of alcohol in. While we do use anti-bacterial normally, we have decided to pay more for an effective anti-viral solution that will last longer. 

• We will be providing our housekeeping team extra time to thoroughly clean all surfaces and to ventilate the property. As such check-in time will remain at 4pm and check-out time will be from 10am.

• We will continue to provide guests details prior to their stay to access our key safe box independently, to reduce any face to face contact with staff. 

• We will continue to wash all linen and towels at a high temperature (60 degrees) with a bleach-based product

• If you have ordered a hot tub with us directly, we will continue to ensure the chemical levels are balanced prior and during your stay. We will be leaving instructions on how to sanitise the water after each use at the property and between each set of guests, we will be completely draining, cleaning and re-filling the hot tub.

• We are providing extra cleaning fluids in the kitchen so you can also look to keep hard surfaces clean throughout your stay

• We are delighted to inform you that we are part of Cottages.com’s ‘Safer Stays’ and Visit England’s ‘Good To Go’ schemes. This means we have satisfied all the Government’s and public health guidance on being COVID-19 compliant and implemented the correct health & safety procedures to ensure our guests have a safe and enjoyable stay

• We are affiliated with many amazing food services, so you don’t need to panic so much about food supplies for your stay, pick your meals in advance and get them delivered to the cottages's door! Please ask the Property Manager for a full list of affiliated eateries. 

Should you require any more information, please visit the NHS, WHO and UK government website for further details:

https://www.who.int/health-topics/coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response  

Should you wish for any information regarding you stay with us, please do not hesitate to contact us!

All our best and stay safe, 

Sandy, David & Sophie 

(Property Owners and Manager)